Privacy and Return Policy

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Return Policy

  • We offer free returns (minus delivery charge) if a stock item (not including tools or custom orders) is returned within 30 days of delivery.
  • You will be responsible for costs to ship returned items.
  • You must return items in new or unused condition with all original materials included with the shipment. Please re-pack items carefully to prevent damage to returned merchandise.
  • Window Repair Parts will process the refund when we receive and inspect the returned merchandise.
  • If the return is a result of a Window Repair Parts error, damage, or defect, the customer will be refunded the delivery charge.
  • Window Repair Parts does not offer any express warranties.
  • Custom-made merchandise and tools cannot be cancelled, returned or exchanged

For all returns please email with your name, phone number, order date and order number.